The Local Foreigner

There are several ways to pay for utilities that are convenient for the consumer.

Methods of Payment

1. Online Payment

• Internet Banking: Most local banks in Malta offer internet banking facilities. You can log into your online banking account and pay your bills using the biller details provided on your utility bill.
• WSC and Enemalta Websites: Both providers have online payment portals. You can visit their websites and use your credit or debit card to pay your bill. You will need your bill reference number to complete the transaction.

Both services are paid for through the portal ARMS

1. Direct Debit

• You can set up a direct debit mandate with your bank. This way, the amount due will be automatically deducted from your bank account on the bill’s due date. Forms for direct debit setup can be obtained from your bank or downloaded from the utility providers’ websites.

2. Mobile Banking Apps

• Most Maltese banks offer mobile banking apps that support bill payments. You can use the app to scan the QR code on your bill or enter the bill details manually to make the payment.

3. ATM Payment

• Some banks in Malta allow bill payments via ATMs. You will need to select the bill payment option and enter the relevant bill details to complete the transaction.

4. Physical Payment Locations

• Post Offices: Bills can be paid at any post office across Malta. You can pay by cash, cheque, or card.
• Authorized Payment Agencies: Several authorized agents across Malta accept utility bill payments. These agents are usually retail outlets or service centers.
• Utility Offices: You can also visit the customer service offices of Enemalta and WSC to pay your bills in person.

5. Mail

• You can mail a cheque along with the payment slip provided with your bill to the address specified by the utility provider. Ensure that the cheque is made payable to the correct utility company and that the reference number is included.

Tips for Managing Your Utility Bills

1. Set Up Alerts: Many banks and utility providers offer SMS or email alerts to remind you of upcoming bill payments. Setting up these alerts can help you avoid late fees.
2. Keep Records: Always keep a record of your payments, including receipts and transaction confirmations. This will help you track your expenses and resolve any discrepancies.
3. Budgeting: Incorporate your utility bills into your monthly budget to ensure you have adequate funds set aside for these essential services.

Contact Information

If you have any issues or questions regarding your bills, you can contact the customer service departments of the utility providers:

• Enemalta:
• Phone: +356 8007 2224
• Email: customercare@enemalta.com.mt
• Water Services Corporation:
• Phone: +356 2244 0000
• Email: customercare@wsc.com.mt
• ARMS (Automated Revenue Management Services):
• Freephone: 8007 2222 (from Monday to Friday: 08:00 – 16:00)
• E-mail: customercare@arms.com.mt

By utilizing the various payment methods and following these tips, you can efficiently manage and pay your electricity and water bills in Malta, ensuring uninterrupted services and peace of mind.